After signing in with your Apple ID credentials, select the type of content you wish to return from the tabs: Apps (includes iOS and Mac apps), Books, Music, Movies, or TV Shows. It may take a few minutes for a new purchase to appear if you had just bought it. If it's an older purchase, this page only lists your last 90 days worth of downloads. Here’s how to refund an iOS app. Refund An iOS App. If you’ve accidentally purchased an app, you need to open it at least once before you can claim a refund. Open the app, let the splash screen load, and you’re goo to go. Next, visit the Apple Report A Problem page and sign in with the same Apple ID you used to purchase the app. Accidentally bought an App from App Store or iTunes? Learn how to get a refund from App Store or iTunes for App or In-App purchases.
There could be a variety of reasons why you want a refund. Your son or daughter played with your phone and ordered something on iTunes without asking. You bought the wrong app. Or you bought an app and – within a few days – decided you don’t want it taking up space on your iPhone.
It happens, and you can often get your money back. Just don’t take forever asking for it back. Relatively soon after rather than weeks later will be your best bet for getting a refund from an App Store or iTunes purchase.
How to Get Refund for iTunes and App Store Purchases on iPhone / & Mac / Windows
How to Get a Refund
You can request a refund on Apple’s website.
Step 1: Go to Apple’s problem reports page at http://reportaproblem.apple.com.
Step 2: Use your regular username and password to log into iTunes. Make sure to use whichever Apple ID you used to purchase the app.
Step 3: Find whichever app you want a refund for, and click the Report a Problem button next to it.
Step 4: Pull down the Choose Problem menu and tap on whichever option most closely matches your issue. Give a short explainer of why you want a refund and click Submit.
It’s best to choose a reason other than “I just hated the app.” Choose something like “I bought the wrong item” and you may have more luck getting that refund. It’s also not wise to excessively ask for refunds.
Use Email Receipt to Get a Refund on iPad or iPhone
If you have an iPad or iPhone, you can also use your email receipt to seek a refund. First you have to find the email with the receipt.
Step 1: Open Mail on your iPhone or iPad and search for the receipt for the purchase.
Step 2: Tap on the receipt.
Step 3: Tap on the purchase for which you want a refund.
Step 4: AS you reach Apple’s problem report page, answer the problem that led you to seek a refund.
Step 5: After writing the description of the problem, tap on Submit.
Use iTunes to Get a Refund
Another option is to log onto your personal computer and seek a refund through iTunes. For this one, it can be either a Mac or Windows personal computer.
How To Refund A Game On The App Store
Step 1: Open iTunes.
Step 2: Click on Account and type in your passcode when prompted.
Step 3: Search under Purchase History for See All.
Step 4: Tap on the arrow next to the list of purchases that includes the purchase you want refunded.
Step 5: Tap on Report a Problem next to the purchase.
Step 6: When iTunes takes you to Apple’s website, sign in using your Apple ID and password.
Step 7: Continue the process like above, giving a short reason why you want a refund.
That’s three different ways to request a refund. The final decision is up to Apple, though users report getting refunds when they request them shortly after buying the app.
Holiday Returns Policy
Items purchased at the Apple Online Store that are received between 10 November and 25 December 2020 may be returned up to 8 January 2021. Please note that all other terms and conditions provided in the Apple Online Store Sales and Refunds Policy are still applicable with respect to such items purchased. All purchases made after 25 December 2020 are subject to the Standard Returns Policy.
Standard Return Policy
How To Refund A Game On Mac App Store Without
There are a few important things to keep in mind when returning a product you purchased online from Apple:
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
- Opened software*
- Electronic Software Downloads
- Software Up-to-Date Program Products (software upgrades)
- Apple Gift Cards (includes previous generation Apple Store Gift Cards and App Store & iTunes Gift Cards)
- Apple Developer products (membership, technical support incidents, WWDC tickets)
- Apple Print Products
*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
How To Refund A Game On Apple Store
iPhone and iPad Returns — Wireless Service Cancellation
How To Refund A Game From App Store
Wireless carriers have different service-cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.
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